Cloud Management Platform-as-a-Service Cloud Management Platform-as-a-Service

"Heart of the Universe"

Premium Class Support
for Jelastic PaaS

Order Now
Cloud Management Platform-as-a-Service

What is "Heart of the Universe" at Jelastic
and why do you need it?

Nowadays, application availability and performance have a direct impact on the business of most companies. For medium and large-sized projects, even short-term unavailability could cause huge profit losses. Moreover, besides the immediate effect, the potential losses due to reputation impact and trust issues can be far more considerable.

To ensure that such disastrous scenarios can be avoided, companies need to face many difficult decisions on configuring correct architecture, monitoring, and maintenance for projects. At Jelastic, we take this problem seriously as your success is our success as well, so we launched a new initiative under the code name "Heart of the Universe''. It is a new all-in-one premium support package for any project with a critical role that requires insurance of constant uptime and long-term survival.

Additionally, the "Heart of the Universe'' package provides a comprehensive review of your projects with the recommendation from our top-grade experts in the hosting business on the possible improvements and optimizations. Remember, it is much better to be proactive than reactive!

What exactly is offered by "Heart of the Universe"?

Jelastic successfully serves the needs of customers from different spheres: software and web development, digital services, finance and e-commerce sector, system integrators, media and education, gaming, online medicine, delivery and many others. All these projects can extend your customer base.

Getting Started with Jelastic PaaS

Architecture review
Let a veteran team of Jelastic experts analyze your solution and report ways to optimize your project. Get maximum performance, reliability, and security out of your project.
Onboarding/Migration to Jelastic assistance
Vast experience and deep understanding of the platform allow us to provide the best ways of painlessly moving projects to Jelastic PaaS.
Pieces of training and dedicated sessions
Solutions Architects and Technical Engineers
We will guide your team through all the features, benefits, and specifics of hosting with Jelastic PaaS. Our experts can provide additional training for your staff on the topics you are interested in.

Project Development

Backups/Firewalls configuration, management,
and periodical review
Your project security is of the utmost concern to us, so we'll share the best backups and security practices suitable for your project.
CI/CD configuration
We'll help you configure the CI/CD automation to simplify project development and delivery.
High availability and scalability
Our experts have vast experience in configuring reliable clusters that ensure high availability and automatic scalability for your applications.
Custom JPS/Marketplace package implementation
If you need to develop an automation solution for your project, our expert will gladly assent in your beginnings.
Custom application/package support
If your project requires some third-party application, we can help you integrate it into the platform.

Project Monitoring

Periodical load review and balancing
We'll perform a regular review of your project stare and performance, analyze obtained data, and report back with improvements ideas.
Infrastructure and application proactive monitoring
Real-time monitoring of your project will allow us to detect changes in advance and react accordingly to the current situation.
High availability and scalability
Our experts have vast experience in configuring reliable clusters that ensure high availability and automatic scalability for your applications.
Weekly dev reporting
Get weekly reports on your project with all the crucial information gathered by our technical experts and provided in an easy-to-understand way.
Custom JPS/Marketplace package implementation
If you need to develop an automation solution for your project, our expert will gladly assent in your beginnings.

Project Maintenance

Hotfixes delivery
Similar to security patches, hotfixes are delivered for all the software stacks used in your project shortly after the release. It ensures that your application is running consistently without any interruptions.
Custom patches
We can help you apply custom patches of your choice for your project.
Middleware stacks incidents resolution
In case of any incidents with the middleware stacks used in the project, the Jelastic team will help you resolve the problem on short notice.
Software/Hardware upgrade assistance
In case of necessity, our experts will help you with a quick and seamless migration of your project to different hardware and provide assistance with software upgrades.

Support

On-site support with 15 minutes response time
You will get a fast response to the submitted problems at any daytime, and your issues will get the highest resolution priority.
Unlimited number of requests
We'll assist with all your requests regardless of the quantity. Do not hesitate to contact us with your hosting problems.
Dedicated manager
A dedicated technical account manager will be assigned to your project. You can contact your TAM directly to clarify any occurred questions and help with your on-going tasks.
Dedicated senior technical expert
A dedicated senior engineer will be assigned to your project to resolve any technical issues and provide explanations/recommendations on your technical questions.
Disaster recovery assistance
In case of an emergency, our support team will mobilize all engineers to restore your project operability as soon as possible.

Request Premium Services

Ensure long-term survival and success of your project with Jelastic PaaS by ordering the "Heart of the Universe" support package.

Grow Your Business with Jelastic

GET STARTED