Enterprise IT-as-a-Service: How Much Freedom and Innovation Do CIOs Want?

| April 29, 2014

John Derrick, Jelastic CEO

John E. Derrick is Chief Executive Officer of Jelastic and his article was published last week at Wired.com.

For many businesses, driving to IT-as-a-Service is a work-in-progress, sometimes requiring architecture and technology changes but more often a wholesale review of process and procedure. The result – an evolved IT model that delivers resources as a utility, manages infrastructure and compliance and provides self-management and agility to its customers.

Below is an excerpt of the article:

IT departments are evolving from centralized organizations with very strict controls across every enterprise technology function (think mainframe environments in the 1980s) to business service and utility providers. They have moved from the physical structured limits to virtual implied limits. These limits were very rational with limited hardware access and operational fragility.

The constant business pressure to differentiate any business with new application functionality has resulted in a sea-change in IT architecture, methods and processes.

Enterprise IT departments are increasingly modifying infrastructure and processes to deliver more agile IT-as-a-Service to the broader organization. Even staffing is changing, with DevOps emerging as a critical function in technology departments.

The definition of agility, of course, is in the eye of the beholder. 451 Research has postulated that enterprise IT departments might use the hosting service provider model as a good baseline standard for the delivery of IT services.

“Hosted Service Providers generally require a high level of customer self service,' says Jay Lyman, 451 Research Senior Analyst. 'Just as hosters want customers to manage their own environments as much as possible, enterprises increasingly want their internal users and departments to similarly manage their own environments.”