THE-STEP-BY-STEP GUIDE

CONVERT TRIAL USERS INTO PAYING CUSTOMERS

FOR SERVICE PROVIDERS

BEST PRACTICE OF HANDLING TRIAL USER

THE-STEP-BY-STEP GUIDE

How this eBook will help your hosting business?

In this eBook you will get the tips how to deal with trial users and build the most engaging experience for them. How to increase their interest in your product and switch them softly to paying customers.

1TRIAL PERIOD: WHAT SHOULD I DO FOR MY USERS?
How to prevent customers’ search of the competitors’ offers? Three steps of onboarding process.
2WHAT SHOULD I DO IF THE CUSTOMER DOESN’T USE MY PRODUCT ACTIVELY?
How to find inactive users? Must-have retention metrics you should monitor. Ideas of users’ activation.
3HOW TO SWITCH USERS SOFTLY FROM TRIAL TO PAYING?
Does your support team work well? Should you ask for credit card or not? How to get users’ insights?

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Jelastic is a Multi-Cloud DevOps PaaS for ISVs, telcos, service providers and enterprises needing to speed up development, reduce cost of IT infrastructure, improve uptime and security. The platform automates creation, scaling, clustering and security updates of cloud-native and traditional applications. Jelastic has a unique pay-as-you-use pricing model and is available as public, private, hybrid and multi-cloud in more than 100 data centers worldwide. The platform supports Java, PHP, Ruby, Node.js, Python, .NET, Go environments, as well as Docker and Kubernetes clusters.